We want you to love your scent. Sometimes, the chemistry just isn’t there.
Fragrance is personal, and we understand that a scent may not be your perfect match. THE SIXXX accepts eligible fragrance return requests within 30 days of delivery, under the conditions below.
Unopened fragrances
Unopened, unused fragrances in their original packaging are eligible for a refund to your original payment method.
Tried it, but it’s not your scent?
Opened full-size fragrances are eligible for store credit if they have only been lightly tested and at least 95% of the original fragrance remains.
Please return the original bottle, cap, and product packaging in good condition. Heavily used, emptied, refilled, diluted, or altered products are not eligible.
Store credit equals the amount paid for the returned fragrance, excluding shipping.
How to request a return
Contact us through our website’s Contact page within 30 days of delivery. Include your order number, the item you’d like to return, and a brief reason. For opened fragrances, please include a clear photo showing the remaining fragrance level.
We’ll review your request and provide return instructions. Please contact us before sending anything back, and ship approved returns within 14 days of receiving those instructions.
Return shipping
Customers are responsible for return shipping when returning a fragrance because of a change of mind or scent preference. Original shipping charges are nonrefundable for these returns.
Please follow the shipping instructions we provide, including any requirements for shipping alcohol-based fragrances.
Samples & final-sale items
Individual samples, discovery sets, custom fragrances, and products clearly marked “final sale” are not eligible for change-of-mind returns.
We recommend starting with a sample or discovery set if you’re meeting a scent for the first time.
Damaged, defective, or incorrect items
If your order arrives damaged, leaking, defective, or incorrect, contact us as soon as possible with your order number and photos, if available.
We’ll arrange a replacement or refund at no additional cost to you and cover any necessary return shipping. The opened-product and final-sale restrictions above do not apply to these issues.
Processing your return
Once your return arrives, we’ll inspect it and notify you of the outcome. Eligible refunds or store credit will be issued within 10 business days of receipt. Your payment provider may take additional time to post a refund.
This policy does not limit any rights you have under applicable consumer law.